Terms of service

1. Operator and Store Details​
  • Store Name: hycommodity Online Store​
  • Operator Name: Larsen​
  • Physical Address: 3353 Johnson Rd, Lafayette, CA 94549, United States​
  • Phone Number: 19252506299​
  • Product Range: Insulated cups and ceramic cups​
2. Order Placement and Acceptance​
  1. Eligibility to Order: To place an order through the Store, you must be at least 18 years of age. If you are under 18, you may only place an order with the prior consent and supervision of a parent or legal guardian. You must provide accurate, complete, and up-to-date information when placing an order, including your full name, valid shipping address, and correct payment details.​
  1. Order Submission: When you submit an order via the Store, this constitutes an offer to purchase the selected products from the Operator. The Operator reserves the right to reject or cancel any order at its discretion, including but not limited to cases where:​
  • The information you provided is incorrect, incomplete, or misleading;​
  • The ordered products are out of stock, discontinued, or subject to a pricing error;​
  • There is suspicion of fraudulent activity, unauthorized use of payment methods, or non-compliance with these Terms.​
  1. Order Confirmation: Receipt of an automated order confirmation email (which will include an order number) does not constitute acceptance of your order. The Operator’s acceptance of your order occurs solely when the Operator sends a shipping confirmation email to you, which will include tracking information for the ordered products.​
3. Pricing and Payment​
  1. Pricing Policy: All product prices displayed on the Store are listed in [Insert Currency, e.g., United States Dollars (USD)] and are subject to change without prior notice. However, the Operator will honor the price of the products as displayed at the time you submit your order, unless the price is incorrect due to a typographical error, system malfunction, or other unintended mistake.​
  1. Taxes: Applicable sales taxes will be calculated based on the shipping destination of your order and added to the total order amount at the time of checkout. The Operator is required to collect and remit sales taxes in compliance with the tax laws and regulations of the relevant state or jurisdiction within the United States.​
  1. Payment Methods: The Store accepts the following payment methods: [Insert Accepted Payment Methods, e.g., Visa, Mastercard, American Express, PayPal]. Payment must be completed in full at the time of order placement. The Operator uses industry-standard encryption technology to protect your payment information and ensure the security of transactions. However, the Operator shall not be held liable for any unauthorized access to or use of your payment details that results from your failure to maintain the security of your account credentials (e.g., passwords, payment card information).​
4. Shipping and Delivery​
  1. Shipping Coverage: Currently, the Store only offers shipping services to addresses located within the United States. International shipping (to locations outside the United States) is not available at this time, unless explicitly stated otherwise on the Store’s website.​
  1. Shipping Costs and Timelines: Shipping costs are determined based on the weight of your order, the shipping destination, and the shipping method you select (e.g., Standard Shipping, Expedited Shipping) at checkout. The applicable shipping cost will be displayed to you before you complete your order. Estimated delivery times are provided for reference purposes only and are not guaranteed. Delivery delays may occur due to factors beyond the Operator’s control, including but not limited to carrier delays, severe weather conditions, logistical disruptions, or customs processing (if applicable).​
  1. Transfer of Risk: Once the Operator hands over the ordered products to the designated shipping carrier (e.g., USPS, UPS, FedEx), the risk of loss, damage, or theft of the products transfers from the Operator to you. You are responsible for inspecting the package containing the products upon delivery. If the package or products are damaged, or if any items are missing, you must notify the Operator via support@hycommodity.com within 48 hours of delivery. Such notification must include your order number, a detailed description of the issue, and clear photographs of the package (including the packaging material) and the affected products.​
5. Returns and Refunds​
  1. Eligibility for Returns: You may request a return or exchange of products purchased from the Store within 30 days of the date you receive the products, provided that:​
  • The products are unused, unopened, and in their original packaging with all tags, labels, and accessories intact;​
  • The products are not personalized, custom-made, or part of clearance or final sale items (unless the products are defective or damaged upon receipt).​
  1. Defective or Damaged Products: If you receive a product that is defective, damaged, or does not match the product description (through no fault of shipping), you must contact the Operator via support@hycommodity.com within 7 days of receiving the product. The Operator will, at its discretion, arrange for a free replacement of the product or issue a full refund (including any applicable shipping costs). To process such requests, you may be required to provide your order number, a description of the defect or damage, and photographs of the product.​
  1. Return Process:​
  1. To initiate a return or exchange, send an email to support@hycommodity.com with your order number, the reason for the return or exchange, and (if applicable) photographs of the product. The Operator will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number to you via email.​
  1. You must ship the product(s) back to the Operator’s physical address (3353 Johnson Rd, Lafayette, CA 94549, United States) within 14 days of receiving the RMA number. The RMA number must be clearly marked on the outer packaging of the return shipment. You are responsible for covering the cost of return shipping, unless the return is due to an error by the Operator (e.g., shipping the wrong product, defective product).​
  1. Upon receipt of the returned product(s), the Operator will inspect the product(s) to verify compliance with the return eligibility criteria. If the inspection is successful, the Operator will process a refund to the original payment method used for the purchase within 5–7 business days. For exchange requests, the Operator will ship the replacement product to you once the returned product has been approved.​
6. Limitation of Liability​
  • The total liability of the Operator to you for any claims arising out of or related to the Store, the products sold through the Store, or these Terms (including but not limited to claims for breach of contract, negligence, product defects, or non-delivery) shall not exceed the total amount you paid for the specific product(s) that gave rise to the claim.​
  • The Operator shall not be liable to you for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of use, loss of business opportunities, inconvenience, or damage to reputation, even if the Operator has been advised of the possibility of such damages. This limitation shall apply regardless of the legal basis of the claim (e.g., contract, tort, strict liability).​
7. Modifications to These Terms​
The Operator reserves the right to modify, update, or revise these Terms at any time. Any changes to these Terms will be posted on the Store’s website, along with a revised "Effective Date" indicating when the changes will take effect. Your continued access to or use of the Store, or your placement of any subsequent orders after the revised Effective Date, shall constitute your acceptance of the modified Terms. It is your responsibility to review these Terms periodically for updates.​
8. Governing Law and Dispute Resolution​
  • These Terms shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of laws principles.​
  • Any disputes, claims, or controversies arising out of or relating to these Terms, the Store, or the products sold through the Store shall first be resolved through good-faith negotiation between you and the Operator. Such negotiations shall be initiated by sending a written notice of the dispute to the other party via the contact information provided herein (for the Operator, via support@hycommodity.com).​
  • If the dispute cannot be resolved through negotiation within 30 days of the date of the written notice, either party may submit the dispute to the exclusive jurisdiction of the state and federal courts located in Lafayette, California, United States. You hereby consent to the personal jurisdiction of such courts for the purpose of resolving any such disputes.​
9. Contact Information​
For any questions, concerns, or requests related to these Terms, the Store, your order, or the products, please contact the Operator using the following information:​
  • Physical Address: 3353 Johnson Rd, Lafayette, CA 94549, United States​
  • Phone Number: 19252506299