Privacy policy
1. Operator Contact Information
- Operator Name: Larsen
- Physical Address: 3353 Johnson Rd, Lafayette, CA 94549, United States
- Privacy Support Contact:
- Email: support@hycommodity.com
- Phone: 19252506299
2. Information We Collect
We collect two types of information to operate the Store and serve your needs: Personal Information (identifiable to you) and Non-Personal Information (anonymous data).
2.1 Personal Information
We collect Personal Information when you interact with the Store, such as:
- Contact Details: Full name, email address, phone number, and shipping/billing address (provided during account creation or order placement).
- Payment Information: Credit/debit card details, PayPal account info, or other payment method data (collected via secure third-party payment processors—we do not store full payment card numbers).
- Account Information: Username, password (encrypted), and order history (if you create a Store account).
- Communication Data: Emails, messages, or phone calls you send to our support team (used to respond to inquiries).
2.2 Non-Personal Information
We collect Non-Personal Information to improve the Store’s functionality and user experience, including:
- Browsing Data: IP address, device type (e.g., smartphone, laptop), web browser, operating system, and pages visited on the Store.
- Usage Data: Time spent on the Store, products viewed, and search queries (collected via cookies and similar tracking technologies).
- Aggregated Data: Anonymous statistics like "50% of customers purchased ceramic cups" (cannot be linked to individual users).
3. How We Use Your Information
We use your information only for legitimate business purposes, including:
- Fulfilling Orders: Processing payments, shipping your insulated/ceramic cups, and sending order confirmations or tracking updates.
- Account Management: Maintaining your Store account, updating you on order history, and enabling easy reorders.
- Customer Support: Responding to your questions, resolving issues (e.g., returns, defective products), and providing post-purchase assistance.
- Improving the Store: Analyzing browsing/usage data to optimize product listings, website design, and user experience (e.g., adding popular cup styles).
- Marketing (With Consent): Sending promotional emails (e.g., discounts on insulated cups, new ceramic cup launches) only if you opt in to marketing communications. You may unsubscribe at any time via the "Unsubscribe" link in emails.
- Legal Compliance: Complying with U.S. laws (e.g., California consumer protection laws) and responding to lawful requests from authorities.
4. How We Protect Your Information
We prioritize the security of your Personal Information and use industry-standard measures to prevent unauthorized access, disclosure, or misuse:
- Encryption: Personal data (e.g., email, address) and payment information are encrypted using SSL/TLS technology when transmitted between your device and the Store.
- Secure Storage: Payment details are handled by trusted third-party processors (e.g., PayPal, Stripe) that comply with PCI DSS (Payment Card Industry Data Security Standard)—we do not store full credit card numbers.
- Access Controls: Only authorized staff (e.g., customer support, order processing teams) have limited access to your Personal Information, and they are required to maintain confidentiality.
- Cookie Security: Cookies used on the Store are secure and can be managed or disabled via your web browser settings (note: disabling cookies may limit Store functionality, such as saving your cart).
5. Third-Party Sharing
We do not sell, rent, or trade your Personal Information to third parties for marketing purposes. We may share your information only with trusted third parties who assist us in operating the Store, and these parties are required to protect your data:
- Payment Processors: (e.g., PayPal, Stripe) to process payments securely.
- Shipping Carriers: (e.g., USPS, UPS) to deliver your orders and provide tracking updates.
- Analytics Tools: (e.g., Google Analytics) to collect Non-Personal Information (browsing/usage data) and improve the Store.
- Legal Authorities: If required by law (e.g., court order) or to protect our rights (e.g., preventing fraud).
6. Your Privacy Rights
Under U.S. laws (including California’s CCPA/CPRA), you have the following rights regarding your Personal Information:
- Access: Request a copy of the Personal Information we hold about you (e.g., order history, contact details).
- Correction: Ask to update or correct inaccurate information (e.g., a wrong shipping address).
- Deletion: Request the deletion of your Personal Information (subject to legal exceptions, such as retaining order records for tax purposes).
- Opt-Out: Unsubscribe from marketing emails at any time (use the "Unsubscribe" link in emails or contact support@hycommodity.com).
- Data Portability: Request your Personal Information in a portable format (e.g., CSV file) to transfer to another service.
To exercise these rights, contact us via support@hycommodity.com with your full name, email address, and a description of your request. We will respond within 10–15 business days.
7. Children’s Privacy
The Store is not intended for use by children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we learn we have collected such information, we will delete it immediately. Parents or guardians who believe their child has provided information to us may contact support@hycommodity.com to request deletion.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will revise the "Effective Date" at the top of this page and post the updated policy on the Store’s website. Your continued use of the Store after the effective date of changes constitutes your acceptance of the updated policy. We recommend reviewing this policy annually.
9. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or your Personal Information, contact us:
- Email: support@hycommodity.com
- Phone: 19252506299
- Mail: 3353 Johnson Rd, Lafayette, CA 94549, United States