Shipping policy
This Shipping Policy outlines the terms and conditions for shipping products (insulated cups and ceramic cups) purchased from the hycommodity online store (the "Store"), operated by Larsen (the "Operator"). By placing an order through the Store, you ("Customer") agree to comply with this policy.
1. Operator Contact & Mailing Information
- Operator Name: Larsen
- Return/Shipping Mailing Address: 3353 Johnson Rd, Lafayette, CA 94549, United States
- Customer Support:
- Email: support@hycommodity.com
- Phone: 19252506299
2. Shipping Coverage
- The Store currently offers shipping exclusively to addresses within the United States. International shipping (to locations outside the U.S.) is not available at this time, unless explicitly stated otherwise on the Store’s website or during checkout.
- For orders shipped to U.S. territories (e.g., Puerto Rico, Guam), additional shipping fees and extended delivery times may apply. Contact support@hycommodity.com for details before placing an order.
3. Shipping Methods & Delivery Times
The Store partners with trusted carriers (e.g., USPS, UPS, FedEx) to fulfill orders. You may select a shipping method at checkout, with options and estimated delivery times as follows:
| Shipping Method | Estimated Delivery Time | Typical Use Case |
|---|---|---|
| Standard Shipping | 3–7 business days | Most orders (cost-effective for non-urgent purchases) |
| Expedited Shipping | 1–3 business days | Urgent orders (additional fees apply) |
| Express Shipping | 1–2 business days | Priority deliveries (highest fees, available for select locations) |
- Note: Delivery times are estimates only and do not include order processing time. Orders are processed within 1–2 business days (excluding weekends and U.S. federal holidays) after payment confirmation.
- Delays may occur due to factors beyond the Operator’s control, including carrier disruptions, severe weather, address inaccuracies, or customs holds (for U.S. territories).
4. Shipping Costs
- Shipping costs are calculated at checkout based on three factors:
- Total weight of the order (insulated cups and ceramic cups may vary in weight).
- Selected shipping method (Standard, Expedited, etc.).
- Destination address (domestic vs. U.S. territory).
- Free Shipping Promotion: The Store may offer free Standard Shipping for orders meeting a minimum purchase threshold (e.g., $50+). Eligibility for this promotion will be displayed on the Store’s homepage or during checkout.
5. Order Processing & Tracking
- Order Processing: After your payment is confirmed, your order will be packed and prepared for shipment within 1–2 business days. You will receive an email notification once your order has been processed.
- Tracking Information: A shipping confirmation email with a unique tracking number will be sent to you once the carrier picks up your order. Use this number on the carrier’s website to monitor your package’s status and estimated delivery date.
- If you do not receive tracking information within 3 business days of order confirmation, contact support@hycommodity.com with your order number to resolve the issue.
6. Address Accuracy
- You are responsible for providing a complete, accurate, and deliverable shipping address (including apartment numbers, suite numbers, or unit IDs, if applicable).
- The Operator is not liable for:
- Delays or failed delivery due to incorrect/missing address information.
- Packages returned to the Operator by the carrier due to undeliverable addresses.
- If a package is returned for an incorrect address, you will be notified via email. To reship the order, you must cover the additional shipping cost.
7. Package Inspection & Damage Claims
- Upon Delivery: Inspect your package immediately upon receipt. If the package or products (insulated cups/ceramic cups) are damaged, or if items are missing:
- Take clear photos of the package (including the shipping label and any external damage) and the damaged products.
- Contact support@hycommodity.com within 48 hours of delivery with your order number, photos, and a detailed description of the issue.
- The Operator will review your claim and arrange for a replacement, refund, or carrier claim (as applicable) within 3–5 business days of receiving your request.
- Claims submitted after 48 hours of delivery may not be eligible for resolution.
8. Lost or Stolen Packages
- If your tracking information shows the package as "delivered" but you have not received it, contact the carrier first to confirm delivery location (e.g., left with a neighbor, at a front door).
- If the carrier cannot locate the package, contact support@hycommodity.com within 5 days of the "delivered" status. The Operator will initiate a lost package claim with the carrier and resolve the issue (replace or refund) within 7–10 business days.
- The Operator is not liable for packages marked as "delivered" by the carrier, unless evidence of theft or carrier error is provided.