Contact Us

1. General Inquiries & Support

For help with order tracking, product details, shipping updates, or general questions:
  • Email: support@hycommodity.com
  • Phone: 19252506299
    Hours: Monday–Friday, 9:00 AM – 5:00 PM PST (excluding U.S. federal holidays)

2. Mailing Address

For returns (per our Return Policy) or physical correspondence:Larsen3353 Johnson RdLafayette, CA 94549United States

3. Common Questions (FAQs)

Before reaching out, check our FAQs to get quick answers to common topics:
  • How do I track my order?
  • What’s your return policy for insulated/ceramic cups?
  • Do you ship to locations outside the U.S.?
  • How can I update my shipping address after placing an order?
FAQs are available on the hycommodity store homepage under the “Help” section.

4. Response Time

  • Email inquiries: We aim to reply within 1–2 business days.
  • Phone calls: Our team answers calls during operating hours; leave a voicemail if we’re unavailable, and we’ll return your call within 24 hours.