Contact Us
1. General Inquiries & Support
For help with order tracking, product details, shipping updates, or general questions:
- Email: support@hycommodity.com
- Phone: 19252506299 Hours: Monday–Friday, 9:00 AM – 5:00 PM PST (excluding U.S. federal holidays)
2. Mailing Address
For returns (per our Return Policy) or physical correspondence:Larsen3353 Johnson RdLafayette, CA 94549United States
3. Common Questions (FAQs)
Before reaching out, check our FAQs to get quick answers to common topics:
- How do I track my order?
- What’s your return policy for insulated/ceramic cups?
- Do you ship to locations outside the U.S.?
- How can I update my shipping address after placing an order?
FAQs are available on the hycommodity store homepage under the “Help” section.
4. Response Time
- Email inquiries: We aim to reply within 1–2 business days.
- Phone calls: Our team answers calls during operating hours; leave a voicemail if we’re unavailable, and we’ll return your call within 24 hours.